| Policies of AcSuperstore.com | |
UPS Shipping charges are calculated when adding an item to your cart, unless a certain product or product group mentions free shipping. Simply enter your state and zip code and you will be offered the most competitive shipping rates anywhere. Need it fast? Worldwide, next day, 2 & 3 day shipping and a wide assortment of other shipping methods are offered as well.
Most of the HVAC equipment such as Mini Splits, would ship via LTL freight carrier lines. When calculating LTL shipping charges in your cart, keep in mind that all deliveries are curbside. In most instances the shipper will call within 24 hours prior to shipment to make an appointment for delivery. *All orders are processed the next business day regardless of your shipping option selected. *For standard ground shipments we reserve the right to ship with the carrier of our choosing.. We do not have a minimum sale however we do charge a $3.50 handling charge on all orders under $300.00. *We reserve the right of refusal on any order. top Our store only charges and collects sales tax at a rate of 6.5% for orders shipped or billed within the state of Florida. Orders shipped or billed outside of the State of Florida and the United States, are not subject to pay sales tax to AcSuperstore.com. Please refer to your local states sales tax policies, for laws and guidelines within your state. *Some items depending on your state
may not be sales tax exempt. top We accept the following methods of payment: Visa
Mastercard
American Express
Discover
Google Checkout
Phone In Credit Card Info
Paypal (Confirmed Address Only)
Mail Check (7 Business Days To Clear)
eCheck (7 Business Days To Clear)
All payments are made in full at the time of your purchase, If your product has a long leadtime you must still pay in full at time of purchase. *We now offer a streamline checkout process for those who do not care to enter their credit card info into our secure server.
If you would like to phone in your payment, just order through our cart as normal and choose the "Phone In Credit Card Info" payment option and complete your order.
Follow the call payment instructions on the order confirmation you will instantly receive by email. Your order will be processed immediately after receiving your phone call with your credit card payment. top Merchandise may be returned within 30 days of purchasing for a credit, provided it is in it's original packaging and in a resalable condition. Returns are subjected to a minimum of a 15% restocking fee, depending on the manufacturer, plus all shipping charges. Some items are non returnable and non refundable. Shipping charges are non refundable. Returns are completely at our discretion. If you are not sure what the return policy is for a certain item, then please inquire before you make your purchase. No returns will be accepted without a Return Goods Authorization, issued by either AcSuperstore.com or our vendor that shipped your goods. All products must be returned in original packaging and in reasonable condition. We will not accept damaged merchandise that was not inspected by the customer upon delivery and not claimed on the original delivery receipt. Installed product cannot be returned for credit. If you have any further questions regarding shipping and/or returns, please contact our customer service department toll free at (866) 232 - 8238. top
Reviewing and Inspecting Your Delivery
We take every effort to ensure that your order is picked and processed correctly. We also use extra packaging to ensure that it arrives to you safely. Please inspect your order carefully at the time of receipt, you should confirm the accuracy of the order and verify that all products have arrived in satisfactory condition. Any claims for damages and/or errors must be made immediately. Any damaged product will be replaced and any errors will be corrected immediately. AcSuperstore.com cannot accept responsibility for any damages that are concealed. Please make sure your freight is acceptable when you sign for it. Once you have signed for your goods in good shape any later recourse would have to be taken up directly with the freight company that delivered your goods. If you have any questions regarding your delivery, please contact our customer service department: (866) 232 - 8238. top
You may cancel your order, and receive a refund provided your order has not been shipped from our inventory, or a a non-cancelable purchase order, had not been generated by AcSuperstore.com to our vendor. Our customer service desk can inform your of the status of your order and advise you whether or not the order can be canceled for a full refund. You must call our customer service desk at 1 (866) 232-8238 and click here to e-mail us to confirm cancellation.
In some cases an item with a special order custom finish, may not be non-returnable and/or non-cancelable. top | Manufacturers Warranty & Product Defect Protection . | AcSuperstore.com sells only quality products from leading industry manufacturers. All products are covered by the manufacturer's comprehensive warranties. No matter where you live within the US, the manufacturers provide complete and documented warranties with every product. Any items needed to be replaced or refunded due to you feeling that the item is defective, is subject to final inspection by the manufacturer. The manufacturer must claim their product defective to replace or refund. If the manufacturer feels that there is no defect in a product then we must represent their decision. *Air Conditioning Parts Warranty issues must be resolved using documentation from a Licensed Air Conditioning or Refrigeration contractor. top | International Sales and Shipping . | If you would like to place an order and have it shipped outside the United States, please call us or submit a request a quote form located at the top of most pages. top We make every effort to ensure that the prices listed on our website are accurate. AcSuperstore.com will not be held liable for any typographical errors or prices listed in error. top | 
